FREQUENTLY ASKED QUESTIONS
How much does it cost to become a Welcome Member?
Membership is free.
What are the qualifications for joining Welcome Member?
Welcome Member is available to any individual aged 21 or above, who has the legal authority to agree to the Welcome Member program terms, provides valid and accurate personal information when joining the Welcome Member program, is not a current Welcome Member, and has not been previously terminated from the Welcome Member program by Ambassador Hotels.
I recently joined Welcome Member program. When will I receive my membership card?
You will receive your membership card after completing your first stay at an Ambassador hotel. You may expect your card to arrive approximately four weeks after your first stay.
I recently joined Welcome Member program, and had stayed at an Ambassador hotel prior to my enrollment. Can I get credit for that stay?
No, Welcome Member credits start from your first stay or your first meal at a participating Ambassador hotel after enrollment.
What is the validity of my Welcome Member membership?
Membership remains valid as long as you have earned Welcome Member points in the preceding 12 months.
What is required to become a Platinum Welcome Member?
Becoming a Platinum Welcome Member requires 15 eligible stays or 30 eligible room nights in a calendar year. Platinum members receive an additional 30% bonus points.
How do I update the information in my Welcome Member account?
You may update personal information, contact information, room preferences, and communications preferences under My Profile online. Alternatively, you may contact Welcome Member at +886 2 2100 2100 extension 2280 or email email@example.com
I forgot my username and/or password. How do I recover it?
You may recover your username and/or password online. Alternatively, you may contact Welcome Member at +886 2 2100 2100 extension 2280 or email firstname.lastname@example.org
I lost my Welcome Member card. How do I replace it?
You may request a new card online or print a temporary card. Alternatively, you may contact Welcome Member at +886 2 2100 2100 extension 2280 or email email@example.com.
How many Welcome Member points do I earn when I stay or dine at an Ambassador hotel?
You will earn 10 points for every TWD1,000 spent on accommodation when you are a registered hotel guest, stays in the room, and pays for the charges.
You will earn 10 points for every TWD2,000 spent on dining, regardless of whether you are a registered hotel guest or not.
What charges are eligible for earning points?
Any hotel published room rate including rates found on ambassador-hotels.com.
Members may also earn points for incidental charges such as dining, laundry, dry cleaning, and telephone, when these charges are charged to the member’s room.
What are ineligible charges?
Ineligible room rates are any free night stays, third party Internet rates such as Expedia.com and Agoda.com, traditional wholesale rates, airline crew rates, travel agency employee rates, Ambassador employee or employee family discount rates, or contracted rates between an Ambassador hotel and an individual or an organization. Ineligible charges include taxes, service charges, gratuities, and third party charges.
How many rooms can I earn credit for each stay?
You can earn Welcome Member points for up to three rooms per stay when you stays in one of the reserved rooms, and pays for all charges at check-out.
How do I earn airline miles for a stay?
You can choose to earn airline miles instead of Welcome Member points on each eligible stay. Please see the latest participating airline partner programs, and present your valid frequent flyer card at check-in. Please allow four weeks for the miles to be credited to your account.
Can I purchase Welcome Member points?
No, Welcome Member points must be earned through eligible charges at an Ambassador hotel.
How I keep track of the Welcome Member points I have earned?
You may sign in to your Welcome Member account on ambassador-hotels.com and check your points balance and account activities under Account Details.
How do I get credit for a missing stay or meal?
You may request missing credit online, call +886 2100 2100 extension 2280, or email firstname.lastname@example.org
How can I use my Welcome Member points?
You can redeem your Welcome Member points in a number of ways, including Free Nights, Suite Upgrades, Free Dining, Airline Miles, Gift Certificates, Gourmet Gifts, or Free Airport Transfer.
What is the validity of my Welcome Member points?
Welcome Member points are valid for 24 months if your Welcome Member account remains active. Points that have not been redeemed within 24 months will be forfeited without notice.
Can I transfer Welcome Member points to someone else?
No, Welcome Member points are not transferable. You may redeem your points for a Welcome Member Award and transfer the award to another person. All awards, except airport transfer and airline miles, are transferable.
How long does it take for me to receive a Welcome Member award?
Awards are issued and delivered within seven working days. For airline miles awards, please allow four weeks for the miles to be credited to your account.
Do Welcome Member awards expire?
Upgrade, free night, free dining, and airport transfer awards are valid for three months from the issuance date of the award certificate. For airline miles awards, please review terms and conditions for each partner.
How do I contact Welcome Member?
63, Section 2, Zhongshan North Road
Taipei 10446, Taiwan
+886 2 2100 2100 extension 2280